Cruise Parking Terms & conditions

 

  1. Introduction

1.1
These terms and conditions (“Terms”) apply to all bookings for services made via all URL’s operated by Airlynx Parking Limited (together referred to as the “Website”). Please read carefully those Paragraphs of these Terms which apply to the services you are buying (any or all of Paragraphs 2 (for car parking).
1.2
The Website is owned by Airlynx Parking Limited (Company Number: (8458344) which is incorporated in England. The registered office of Airlynx Parking Ltd is Wren Farm Castle Lane North Baddesley Southampton SO52 9LY.
1.3
In these Terms “you” and “your” refer to any person who makes a booking via the Website and “we”, “us” and “the Car Park” refer to Airlynx Parking Limited. The contract for car parking, valet parking, is made between you and Airlynx Parking Limited.
1.4
The VAT number for Airlynx Parking Limited is 158 8410 86
1.5
These Terms contain important information and they specify those matters for which Airlynx Parking Ltd does not accept responsibility.
1.6
Should you need to contact us please either email us at parkingenquiries@airlynxparking.co.uk or call us on 023 80748961.
1.7
In the event that a booking confirmation does not arrive to your email, please contact Airlynx Parking by email, parkingenquiries@airlynxparking.co.uk, or call 023 80748961.

  1. Car Parking

2.1
When you book car parking via the Website you will be given a unique booking reference number (“Booking Reference”), either via an email or, if offered by us or selected by you, via a text to the mobile phone number provided by you.
2.2
The booking you make is non-transferable either from you to someone else or between different car parks.
2.3
The booking you make is valid only for the times, dates, price, and car park, cruise port terminal specified in your booking.
2.4
The terms and conditions of use of the car park are as follows:
(a)
Car parks are priced per 24 hour period or part thereof. Prices are subject to change. Quotes are valid at the time of booking only. The number of “days” (24 hour periods) charged for when you pre-book is calculated on the basis of the times you select when making your booking. However, if your actual entry and exit time changes from that specified in your booking and as a result your actual time in the car park runs into another 24 hour period over and above that booked, you will be liable for an additional day’s charge. This amount must be settled before you leave the car park. Please note that this applies irrespective of the reason why you are late back into the car park, unless your delayed return is caused by the negligence of Airlynx Parking Ltd.
(b)
All prices shown are in pounds sterling and include VAT at the prevailing rate.
(c)
When you enter the car park, it is imperative that, at the gate, you follow the instructions you have been issued with (via email). Please be aware that if your number plate is not consistent with the number plate for which you have booked, please report to the reception desk for number plate update.
Minimise the level of possessions left in the vehicle and ensure that any such possessions are placed in a locked boot and are not on display. Airlynx Parking Ltd cannot be held responsible for any loss or damage whatsoever occurring to your vehicle or possessions within it resulting from your failure to do these things. Airlynx Parking Ltd and its subcontractors do not accept any valuables or other articles for safe custody.
(d)
You must drive carefully and responsibly in the car park. You must also ensure that any children are properly supervised and are at all times accompanied when they are using the car park. Please take care to be aware of all vehicles in motion within the car park.
(e)
You must comply with all directional signage and other instructions when in the car park.
(f)
Airlynx Parking Ltd does not accept liability for:
(g)
damage to your vehicle (whether caused accidentally or by way of vandalism);
(h)
theft of, or from, your vehicle, while the vehicle is in the car park, unless such damage or theft is caused by the negligence of Airlynx Parking Ltd or its agents or employees, and then only to the extent that Airlynx Parking Ltd negligence has caused or contributed to the relevant damage or theft.
(i)
If you fail to collect your vehicle more than 30 days after the date which you have specified for exit in the booking then, absent a written notification to us specifying:
(ii)
the vehicle registration number.
(iii)
The reason for the delay in collection plus details of the expected (revised) collection date, we will deem the vehicle to have been abandoned. In such circumstances, providing we serve not less than 30 days notice in writing via recorded delivery to the address provided at the time of booking, we shall be entitled to remove and sell the vehicle and deduct from the proceeds both our reasonable handling expenses and any unpaid sums for days in which the car has been in the car park calculated up until time of collection. We will then remit the balance to the credit card of the person who has made the booking (unless we are notified to do otherwise in writing). Our rights of disposal set out herein are in addition to any of our rights to dispose of unclaimed vehicles under the Torts (Interference with Goods) Act 1977.
(k)
While the Airlynx Parking Ltd uses reasonable endeavours to ensure that the car parks are secure, Airlynx Parking Ltd does not guarantee that they are a secure environment.

2.5
The following terms apply to use of the transfer service:
(a)
Please be aware that you need to leave an appropriate amount of time to reach the cruise port terminal building from the car park using the transfer service. Guides to the estimated transfer time (in normal traffic conditions) and the frequency of buses are set out on the Website, but in addition to this you should ensure that you factor in time getting your luggage out of the car, also time for checking in. Airlynx Parking Ltd does not accept responsibility if you miss your sailing or your cruise port terminal check-in has closed because you have not left enough time to get into the car park, and then from the car park to the cruise port terminal.
(b)
NOT USED.
(c)
The estimated frequency of the buses and the estimated journey time to the cruise port terminal (in normal traffic conditions) is set out on the Website.
(d)
Please ensure that you remember to take all your luggage off the bus when you arrive at your cruise port terminal. Airlynx Parking Ltd does not accept responsibility if you miss your sailing or your cruise port terminal check-in has closed because you have to recover luggage which you have left on the bus.
(e)
Airlynx Parking Ltd does not accept liability for increased duration of transfer times from car park to the cruise port terminal building which are caused by exceptional volumes of traffic, road works or accidents, mechanical breakdown or failure, adverse weather conditions or staff shortages (howsoever caused).
2.6
In using the car park, you agree to abide by any additional terms of such use that may be displayed in or around the car park. These may include, but are not limited to, terms regarding permissions to be in the car park and penalties for parking in prohibited places.
2.7
We reserve the right to move any vehicle within or outside the car park to the extent that we deem necessary to carry out the efficient management of the car park.
2.8
If your vehicle is parked in a manner which (in our reasonable opinion) is unsafe, is outside of a designated parking space, impedes the free flow of traffic in and around the car park or is in breach of any restriction marked on signage or on the ground in the car park (or otherwise brought to your attention), we may:
(a)
cause your vehicle to be removed without notice, and you will be responsible for the costs of such removal and recovery; and/or
(b)
issue a parking charge notice to you for such amount as may be published at the car park from time to time in respect of the relevant breach.
2.9
The following are not permitted in the car park, and we reserve the right to refuse to allow you to use the car park if you carry out any of these activities in the car park:
(a)
conducting any service work, cleaning or repairs to your vehicle;
(b)
carrying out any business activity, including but not limited to in connection with selling, hiring or other disposal of your vehicle;
(c)
filling or emptying of fuel tanks;
(d)
misusing or damaging any part of the car park;
(e)
parking outside of a designated parking bays (appropriate to your vehicle) or otherwise as instructed by car park staff;
(f)
driving dangerously or too fast;
(g)
making unnecessary noise or nuisance, including playing music in a way that annoys other users of the car park or people living or working nearby;
(h)
filming or taking photographs;
(i)
cooking or lighting fires;
(j)
using the facilities of a camper van not found in a conventional vehicle, including but not limited to the toilet, bathroom and kitchen;
(k)
doing or attempting to do anything which is a criminal offence;
(l)
spending excessive time (as we may determine) in your vehicle in the car park. This includes sleeping in your vehicle.

  1. Cruise Parking.

3.1
All prices shown are in pounds sterling and include VAT at the prevailing rate.
3.2
When at the cruise parking reception area, you must drive carefully and responsibly. You must also ensure that any children and animals are properly supervised and are at all times accompanied when they are at the reception area. Please take care to be aware of all vehicles in motion within the reception area.
3.3
When you have parked your vehicle at the reception area, it is your responsibility to:
(a)
Make sure you have emptied all luggage and documents pertaining to your cruise.
(b)
Not leave any or person within your vehicle;
(c)
minimise the level of possessions left in the vehicle and ensure that such possessions are placed in a locked boot and are not on display. Airlynx Parking Ltd cannot be held responsible for any loss or damage whatsoever occurring to your vehicle or possessions within it resulting from your failure to do these things. Airlynx Parking Ltd and its subcontractors do not accept any valuables or other articles for safe custody.
3.4
You must comply with all directional signage and other instructions when in the reception area.
3.5
Airlynx Parking Ltd is responsible for ensuring that your car is driven carefully, and Airlynx Parking Ltd and its subcontractors are insured for any loss or damage to your vehicle which occurs as a result of the negligent driving of Airlynx Parking Ltd employees and subcontractors who are providing the valet parking service. As such, Airlynx Parking Ltd will pay to you the reasonable cost of repairing any damage to your vehicle which is caused by the negligent driving of its employees and subcontractors while they are providing the valet parking service, provided that the aggregate liability of Airlynx Parking Ltd and its subcontractors to you shall be limited to £50,000 (fifty thousand pounds).
3.6
Except as set out in Paragraph 3.5 above, Airlynx Parking Ltd does not accept liability for damage to your vehicle (whether caused accidentally or by way of vandalism) while the vehicle is in the car park/reception area.
3.7
Airlynx Parking Ltd does not accept liability for theft of or from your vehicle unless you have entrusted the keys of the car to Airlynx Parking Ltd and then only provided that the keys have been used in order to carry out the theft.
3.8
You should ensure that you leave with Airlynx Parking Ltd employees or subcontractors only your ignition key, the key to your driver’s door and the key for any security or immobilisation device fitted to your vehicle. Airlynx Parking Ltd and its subcontractors accept no liability for any loss or damage suffered by you where you leave other keys with us.
3.9
By leaving your vehicle with Airlynx Parking Ltd employees or subcontractors, you warrant that the vehicle, at all times while in our custody, shall be roadworthy, has a valid MOT and tax disc and is properly insured so as to comply with all relevant legislation in the United Kingdom. You hereby indemnify Airlynx Parking Ltd and its subcontractors in respect of all claims, losses, damages, costs and expenses suffered by Airlynx Parking Ltd or its subcontractors arising from any breach of this warranty. You accept liability for all harm suffered by third parties as a result of any breach of this warranty.
3.10
If you fail to collect your vehicle more than 30 days after the date which you have specified for exit from the car park in the booking then, absent a written notification to us specifying:
(a)
the vehicle registration number;
(b)
the reason for the delay in collection plus details of the expected (revised) collection date, we will deem the vehicle to have been abandoned. In such circumstances, providing we serve not less than 30 days notice in writing via recorded delivery to the address provided at the time of booking, we shall be entitled to remove and sell the vehicle and deduct from the proceeds both our reasonable handling expenses and any unpaid sums for days in which the car has been in the car park calculated from the arrival date. We will then remit the balance to the credit card of the person who has made the booking (unless we are notified to do otherwise in writing). Our rights of disposal set out herein are in addition to any of our rights to dispose of unclaimed vehicles under the Torts (Interference with Goods) Act 1977.
3.11
While Airlynx Parking Ltd uses reasonable endeavours to ensure that the car parks are secure, Airlynx Parking Ltd does not guarantee that they are a secure environment.

4.1
All prices shown are in pounds sterling and include VAT at the prevailing rate.

4.2
Your booking is non-transferable either from you to someone else or between different Car Parks.
4.3
Your booking is only valid for the date, price and address specified when you book.
4.4
Any regulations relating to the use of the Car Park are usually displayed at or near the entrance to the Car Park or alternatively you can request them at the entrance to the Car Park from the relevant Airlynx Parking Ltd operator. They are also available on our website.
4.5
Smoking is not permitted in the Car Park or anywhere in the reception building.
4.6
You must bring confirmation of your booking with you in order to use the car park, in the form specified when you booked.

  1. Not in use.

 

  1. Cancellations or changes to pre-bookings for car parking, Cruise parking.

6.1
Should you wish to cancel your booking or part of it you may do so via the Website. Please click on the “Manage my booking” section. You may also telephone us on 023 80748961 to cancel a booking or email parkingenquiries@airlynxparking.co.uk .
6.2
Airlynx Parking Ltd must receive notice of your cancellation at least 24 hours before the car park entry start date and time, of your original booking in order to consider a refund. If you do not give the required advance notice as stated, no refund will be given.
6.3
Should you wish to make changes to your booking then you may do so via the Website. Please click on the “Manage my booking” section. You may also telephone us on 023 80748961 to amend a booking or email parkingenquiries@airlynxparking.co.uk. However please note you cannot amend this once you have booked.
6.4
No refund will be made if a booking has not been redeemed for any reason or cancelled in accordance with these Terms following procedures set out above.
6.5
Any days booked and left unused will not be refunded unless you have followed the changes to booking procedures set out above.
6.6
No refund (only made where due) will be made unless you can provide Airlynx Parking Ltd with a pre-paid booking reference number. Refunds are made to the original card on which payment was made.
6.7
Your statutory rights are not affected.
6.8
If Airlynx Parking Ltd cancels you’re booking for a reason within its direct control and not due to an event beyond Airlynx Parking Ltd control (see Paragraph 7 below) then Airlynx Parking Ltd will refund the amount it has received from your pre-booking to you on the card on which payment was made.

  1. Events beyond Airlynx Parking Ltd control

7.1
Airlynx Parking Ltd does not accept liability for any failure by it to perform its obligations due to an event beyond its reasonable control. A non-exhaustive list of such events includes war or threat of war, riots, civil strife, terrorist threats or activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions, volcanic eruption or ash cloud, government regulations, closure or congestion of airports, and / or cancellation or changes of schedules by the cruise lines..
7.2
Except as expressly stated in these Terms, Airlynx Parking Ltd shall not be obliged to either refund any pre-payment by you, or make any other change to your booking in the event that you wish to amend or cancel your booking due to an event of the kind listed in Paragraph 7.1.

  1. Our liability to you

8.1
Airlynx Parking Ltd will act with reasonable skill and care when providing services to you.
8.2
Nothing in these Terms limits Airlynx Parking Ltd liability in the case of death or personal injury caused by Airlynx Parking Ltd negligence, or in the case of fraud.
8.3
Without prejudice to Paragraph 8.2 above, Airlynx Parking Ltd liability to you for the provision of car parking, cruise parking, shall be limited to an aggregate of £50,000.
8.4
Airlynx Parking Ltd does not accept liability for:
(a)
any indirect or consequential loss; or
(b)
any loss of profit, loss of enjoyment, loss of revenue, loss of data, or loss of earnings.

  1. General

9.1
Any contract made between you and us via the Website is governed by English law.
9.2
We reserve the right to change these Terms, but once you have made a booking the Terms which apply are those which were on the Website at the time of booking. However please do not assume that the Terms which applied on one occasion when you booked a service from us will continue to apply when you next book. We recommend that you always read these Terms before booking to satisfy yourself that you accept them.
9.3
These Terms, along with all other relevant terms and conditions that are referred to herein (including those available at the car park and online, constitute the entire agreement between you and Airlynx Parking Ltd with respect to the sale of the relevant services. Last updated April 2015.

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